On the day of her scheduled appointment, just five days before her wedding, the salon called one hour before she was scheduled to go into the salon and cancelled her appointment.
Two months and no one called to inform her they were unable to provide her with service.
My daughter made an appointment two months in advance to have her hair styled for her wedding.
One of the most important days of my daughter’s life and JC Penny showed a total disregard for her big day.
When contacted the salon manager showed no regret or remorse, she simply said they could not do anything.
Disaster!
When pressed to come up with a viable option she called another JC Penny salon and left our telephone number with them to contact us and then washed her hands of the situation she created.
I am not one to write negative reviews; however, my online order arrived to the store and was sent back without my approval and/or any acknowledgement. The staff at the store kept telling me every day to "check back tomorrow." When I finally called the customer service number, the woman on the line was the one that told me that the order was returned. BY WHO? She then re-placed an order and ordered the WRONG items after I went over it with her at least four times. POOR POOR POOR customer service.
I love JC Penny's. The back to school sale was the best 40% off throughout the whole store.
She made no follow up and the second salon never contacted us.
She was told no one could perform the service even though when the appointment was made in person two months prior she was assured they could.
Wonderful staff and fantastic prices!!
Always have a great time here. Love the clothes, sales and helpful staff
Stay away!
If it had been their daughter’s wedding they would not be so uncaring.
Jcpenney is a US Department Store based in Vero Beach, Florida. Jcpenney is located at 6200 20th St #700, Vero Beach, FL 32966, USA.
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