Alan’s Bicycle Center CHEATED Me.
My husband had a hard time finding the specific tire he needed for his bike. Alan's had not 1 BUT 3 choices for him IN STOCK. They were very informed about everything to do with his bike and went above and beyond to help him. The service was extraordinary!!!! I will say: "Not every Bicycle shop is created equal!". They have a new loyal customer here.
and the shifter on the bike looked identical to the one I came in with!!! All they did was jack up the price under false pretense, OR , it was broken by whoever did the repair ! I later found out, that JOHN, the lying tech, was beat up by 2 guys ,behind the bike shop… no wonder! A little man with a big attitude and full of lies. I should have gone to Orchid Island Bikes on Commerce. I advise anyone with ANY type of bicycle needs … DO NOT GO TO ALAN’S, unless you want to be ripped off !
I was given NO evidence that a shifter was replaced, he said didn’t have the old one,
As a 86 year old I love to ride my bike for exercise. My two tires had gone flat due to non use for the past year due to my husband's health. Today we drove to Vero Beach from Sebastian to have the tires fixed. Alan was nice enough to fix them on the spot to save me a trip back. Alan was professional and I love the new tires and my new back reflector he recommended for my safety. Great shop for all your bike needs!
August 1, I went pick up the bike, ready or not. The bike had just been completed with the new rim on it, but the bill was $107.00….$49.00 HIGHER than the $58.00 written on my ticket! I asked John the LITTLE TECH why was the price $ 49.00 HIGHER. John looked at the Ticket, turned it over and , and read on the back ”Broken Shifter” , ON THE SHOP TICKET, NOT ON MY TICKET. He said Alan wouldn’t let the bike go out with a broken shifter” . How did it get broken? It’s IMPOSSIBLE, that the bike came in with a broken shifter because I rode the bike in, and never had any issue with the shifter. Furthermore, why even look at the shifter , if the only repair for was the rim? I asked John why I wasn’t called to authorize this, he said he had no idea as to why I was not notified and went on to blame the owner. John then asked the other tech, Travis, if he wrote on the back of the ticket, or knew who authorized the Broken Shifter repair. Travis looked at the back of the ticket, and said the writing on the back repair ticket is Your handwriting, John, YOU wrote to change shifter, NOT the owner “. JOHN WAS CAUGHT IN HIS LIE!
The best. My ancient bike wheel was off. He just took out air and fixed the seat height. No charge! Actually found a bike there that was inexpensive and which I will buy soon. Thanks
TERRIBLE EXPERIENCE !
Smart-ass counter guy. Brought Trek 1500 in for medium level repairs, tune up, needed new Shimano 105 shifter hoods. I'm told hoods may be unavailable, ~$150 for new shifters. Promised bike in one week. Called back in week. He says bike won't be ready for 2,3 more days. I went and got bike. Took it directly to the other shop in Vero. It was fixed the same day in about 4 hours. And, the second shop DID put on new hoods AND found a broken front derailleur spring the first smart ass missed. I'll never use this shop again. And, tomorrow, I ride!!
July 8,2017, I rode my bike across the bridge, on my way to Alan’s to repair 7 spokes. Obviously, I use the shifter in both the high and low gears when crossing over the incline of the bridge from the beach. I arrived at Alan’s, went to the counter and was met by a short little man named John. He introduced himself as a “bike tech”. I explained there were around 7 spokes broken on the rear wheel. I wanted to replace them. He convinced me to replace the rim instead of repairing it , due to the faulty Chinese metal used by the manufacturer. He wrote my ticket up listing the cost at $58.00. I agreed. He asked if I wanted him to go through everything for $50.00 (tune up). I said NO, the bike only cost $125.00, and everything was fine on it. The promised completion date of July 12, came and went. After numerous calls asking what was taking so long to get a rim, once again on July 28, I gave my last call. I spoke to tech named Travis, he explained they were short-handed.
Alan S Bicycle Center is a US Bicycle Store based in Vero Beach, Florida. Alan S Bicycle Center is located at 2020 Commerce Ave, Vero Beach, FL 32960, USA.
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