Had a dispute with classic car wash about a prepaid account. Went to waves and explained the situation, Steve was very helpful
Don't get me wrong, when they do a good job it is fantastic. But I paid $100 for shoty work. Spots all over my seats like they didn't even try, and it looked like they were trying to hide it when they covered the spots with my stuff. And the wax spots and streaks all over my car and mirrors. I don't think I will be going back, and yes I will be having words with the management.
A friend of mine took her 4 door car here to be cleaned. (Her granddaughter left the window down the morning Hurricane Irma hit south FL and collected about 2-3" of standing water in the floorboard.) She was quoted 4 hours. She paid $150. It took 6 hours. When the front desk person called her son to pick up the vehicle, she copped an attitude right out of the gate. When he answered the phone, the lady said, "You need to come make payment." Her son said, "For what?!" Again, she stated, "You need to come make payment." He was like, "For what? Who is this?" She responded, "This is *John Smith*, right? ... You do own a *vehicle* don't you?" He replied, "Yes, this is *John Smith*, and no I do not, but my mother does [own a *vehicle*]." "Well, she needs to come make payment. And hurry up 'cause we're about to close." They arrive at Waves to see 30 cars in the drive/parking lot looking pretty busy to be closing soon. She paid. Went home. By the time she got home, there was water in floorboard again. She took it back to Waves. Had words with the front desk lady. Her sons stepped in. The owner or manager was being very rude to both of her sons, one of which has a handicap. The cleaned her tires or rims and sent her back on her way. The second time she returned home, water was coming up through the carpet again. They should have wet vacuumed it UNDER THE CARPET and put blowers on it to help dry. There is padding under the carpet and it is probably saturated. I mean, THE ENTIRE TIME HURRICANE IRMA WAS IN OUR AREA. We all have seen the flooding that storm caused. Why did they think that just vacuuming it would be enough. They were extremely unprofessional and overpriced. I DO NOT RECOMMEND THIS PLACE TO ANYONE.
10/10 will return for life
and understanding and even offered me a discount. Waves is WONDERFUL! Their prices are also half of what classic charges you
The first time I got my car washed here, a bag full of coins with $20+ was stolen, I planned on taking it to the coin machine after the wash which is why I noticed so soon after I got my car back. They proceeded to give me a 25$ gift card. Today, I got my car washed here again. My boyfriend offered so I accepted. He paid for the "ultimate" option which is around 35$. I was pleased at first when I opened the car to a fresh smell and shiny dash. That's it though. When I opened the back seat door I found that they hadn't even touched the back seat whatsoever. There was still sand/dirt on the seats. When I approached one of the workers about it they said the back seat was an extra 10$. First of all, I drive a SMALL sedan, and since when do I have to pay separately for the backseat of my car to get cleaned?? IT IS ONE CAR. When I looked closer at the front seats, I could tell then also were not cleaned just quickly wiped down to make them look shiny with dirt still on them. Unless you enjoy being disappointed, find another car wash.
As a locally owned car wash business, they do a decent job for the price you pay. I do like that they wipe down the car after the wash, but they always seem to overlook something and I notice it while I'm driving away or get home. It definitely saves me time from having to do it myself by hand.
Waves Auto Spa is a US Car Wash based in Vero Beach, Florida. Waves Auto Spa is located at 1588 US-1, Vero Beach, FL 32960, USA.
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